Pegasus Technologies CEO Recognized for Personalizing the IT Field
Kennett Square, PA — Matthew Tucker, CEO of Pegasus Technologies in Kennett Square, has been named a finalist of the Philadelphia Smart CEO Marcum Innovator of the Year Awards Program.
The Marcum Innovator of the Year Awards program celebrates businesses in Greater Philadelphia that are pioneering new advancements in the fields of Biotech/Healthcare, Business Services, Manufacturing, Real Estate and Technology.
Matthew is being recognized in the Technology category for innovating and personalizing IT services through Pegasus Technologies' exclusive Match-IT service.
Match-IT is Pegasus’ unique approach to personalizing the IT experience. Each client is matched with a team of 5 service techs that are the best match for their business — both technically and socially.
By matching the technical needs and personality of the client with the technical skills and personality of Pegasus team members, Match-IT shifts IT from being a commodity to being an important business relationship. Matthew explains,
"Match-IT builds that relationship with the customer, then the relationships turn into trust, and the customer is able to move forward in full confidence that their team is dedicated to helping them succeed."
The trust-building aspect of Match-IT was always ingrained into Pegasus’ culture. But as the firm grew from 5, to 15, to 23 people, delivering personable, knowledgeable service to each client became a challenge.
"Match-IT is a way for us to address the growth of our company and still deliver that small intimate and personal feel of services to our clients."
This unique approach to customer service has improved performance and client satisfaction for Pegasus. Matthew hopes the concept of building relationships, not just offering services, will catch on.
"In all honesty, I would like to see this possibly adopted by other industries in the Philadelphia area. Hopefully those industries can leverage the success that we've had with it, which will result in more job creation."
Marcum Innovator of the Year Awards finalist will be profiled in the November/December issue of Philadelphia SmartCEO magazine. A celebration will be held at an awards event in October where winners will be announced live.
Pegasus Technologies provides IT management solutions to businesses in Southern Chester County and its surrounding areas.