5 Ways Computer Support Can Benefit Company Culture

Published October 20, 2016

There's something to be said for having happy employees.

As the old adage goes, a happy worker is a productive worker.

Company culture can make all the difference when it comes to keeping employees happy.

Over 50 percent of American CEO's and CFO's surveyed said that company culture influences productivity, creativity, profitability, firm value and growth rates.

It makes sense that you don't want to break up company culture. Especially when choosing your IT support.

Many companies view IT support in a negative light. It's portrayed as a necessary evil rather than something that can enrich work life.

However, good computer support can benefit company culture and productivity.

Here are a few ways IT support can benefit a tight-knit company culture. Let's dive in.

Computer Support and Culture

Corporate culture develops over time. It slowly becomes engrained in groups through shared beliefs and behaviors.

It can be difficult to find an IT company that aligns well with your company culture.

First, ask yourself a few questions to find the right support system.

How can they help my company meet their goals? How can they support my team? What are the core elements of my company culture?

The IT department's role should be evaluated from both a business and cultural angle.

It might be time to make a switch if you see telltale signs that you've outgrown your IT provider.

Technology is a crucial element of business. But so is company culture.

By first evaluating your company culture, you'll be set up to find a team that aligns well with your company.

Enables Workplace Productivity

One element of a good company culture is a productive workforce.

In today's busy world there are many barriers to workplace productivity.

One such barrier is employees getting overwhelmed.

A recent research study showed that 65 to 75 percent of organizations had overwhelmed employees. Leaders of these organizations admitted they didn't know how to handle this issue.

Today's workforce is inundated with constant alerts. The average employee has to deal with phone calls, text messages, conference calls, social media, and computer chats.

Issues with these communication methods can add to employee stress. They can also add to a lack of productivity.

Good computer support can help to alleviate stress when IT problems occur.

IT teams can mitigate wasted time. They work to ensure systems don't fail and to handle issues promptly.

As a result, workers have one less barrier to productivity. They will also feel appreciated by having their IT issues resolved.

Good IT support can arm employees with all of the tools to succeed in their work life. This can help to spread a good view of overall company culture.

Gives Workers Freedom

Workers appreciate a culture that gives them some freedom.

How can computer support give workers freedom?

By letting workers choose their technology.

The modern workplace is filled with a variety of technological devices. Today's offices can include Mac's, PC's, tablets, laptops, and more.

Computer support teams should encourage workers to use their preferred devices.

Workers are at their most productive when they use devices that are familiar and comfortable.

IT teams can provide support for all kinds of devices. Not only will this allow the employee to work better, but it will also promote individuality.

A good support team will promote workplace freedom by providing services across different channels.

Peace of Mind

An unfortunate reality of the internet is online security issues.

There's a reason why Internet users don't always feel secure online.

In fact, eighty percent of people worry about their online security. Two in five people have had an account leaked, a password stolen or had their personal information compromised.

It's more important than ever to curtail hacking efforts in the modern workplace.

Good computer support teams can look for signs of hacking at businesses.

They can also provide extra security against harmful hacking efforts.

They do so by installing anti-malware software, promoting two-step authentication, and helping with password protection.

Additionally, they should prepare for cyber attacks and have backup systems in place.

This added security helps people feel safe in the workplace. It can also prevent harmful entities from impacting your business.

IT teams ensure that workers aren't impeded by harmful attacks on company technology. They also use their position to promote safe procedures in the workplace.

This creates a workplace culture where employees feel secure.

Power to Customers

Company culture isn't just about employees.

Good company culture can also translate over to the customer.

Companies showcase their company culture to customers through advertising and marketing efforts.

However, one strong way to promote company culture to customers is through good computer support.

IT departments can empower customers by giving them a voice.

Today's customers communicate through a variety of methods. They can be using everything from phones to emails to social media to communicate their message to businesses.

Computer support teams can simplify the process of customer communication.

IT teams should be available to speak to the consumer in a variety of methods.

This supports innovation and a strong culture that respects the consumer.

The IT department can also bring customer ideas and feedback to the team to provide better service moving forward.

Additionally, they can help implement new technology and communication methods that help the company in the long run.

Good support can lead to better customer interactions and new ideas that help propel companies into the future.

Conclusion

There's no denying that company culture is an important aspect of the modern workplace. But computer support doesn't have to interfere with company culture.

Instead, it can empower company culture by aiding in productivity, employee freedom, company safety, and customer interaction.

Computer support doesn't have to be a burden. It should be a benefit to the company, its employees, and its consumers as a representative of workplace culture.

Are you a small business looking to bring on an IT team? We're here to help. Contact us today to learn about our services and how we can fit in with your company culture.

 

Matt Tucker

Written by Matt Tucker

As CEO of Pegasus Technologies, LLC, Matthew Tucker brings a rare combination of leadership attributes, technical expertise, and experience in the Information Technology industry. Matthew Tucker is responsible for the annual operating business plan as well as strategic direction. His strong commitment to the company’s growth is evident in his personal involvement with developing the current management team, as well as building the future leadership. Matthew Tucker works closely with the Executive staff to develop and monitor policies and procedures for ensuring the growth and stability of the company. Matthew Tucker’s passion for the company and staff is reflected in his continued efforts to ensure the company culture reflects its key values: personal growth, available management, and recognition of accomplishments.

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